Shipping policy

Shipping Policy for Kaori & Co.

At Kaori & Co., we strive to provide you with an exceptional shopping experience, including fast and reliable shipping. Please review our shipping policy to ensure you have all the information you need regarding our shipping process.

1. Processing Time

  • All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • You will receive a notification once your order has been shipped.
  • In case of high order volumes, processing may take an additional day. We will notify you of any potential delays via email.

2. Domestic Shipping (within the U.S.)

We ship all orders from our warehouse in California. Our shipping options are as follows:

  • Standard Shipping: (5-7 business days)

Note: Shipping times may vary due to factors outside our control, such as carrier delays, weather conditions, or public holidays.

3. International Shipping

  • Currently, we do not offer international shipping. We are working on expanding our services and will notify our customers when international shipping becomes available.

4. Shipping Restrictions

  • We currently ship to all 50 states, including P.O. boxes and APO/FPO addresses.
  • Due to the fragile nature of some of our products, such as dinnerware, we may not be able to ship specific items to P.O. boxes. Please use a physical address when ordering breakable items.
  • Shipping is not available to U.S. territories at this time.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order through our carrier’s website. If you do not receive a tracking number, please contact our support team at [Customer Service Email].

6. Damaged or Lost Packages

  • Damaged items: If your order arrives damaged, please contact us immediately at kaoriandco@outlook.com with your order number and photos of the damaged item(s). We will work with you to resolve the issue.

  • Lost packages: If your package is marked as delivered but you haven’t received it, please check with your neighbors or contact your local post office. If you still cannot locate your package, reach out to our customer service for further assistance.

7. Shipping Carriers

We use a variety of shipping carriers, including USPS, FedEx, and UPS, depending on the best shipping option for your order.

8. Custom Packaging for Fragile Items

At Kaori & Co., we take extra care when shipping fragile items such as our dinnerware and vases. Each fragile item is carefully packed in secure packaging to prevent any damage during transit.

9. Returns & Exchanges

Please refer to our Return Policy for details on returns and exchanges. Shipping costs for returns are the responsibility of the customer unless the return is due to a mistake on our part (e.g., wrong or damaged item received).

For further questions about shipping, feel free to contact our support team at kaoriandco@outlook.com.

Thank you for shopping with Kaori & Co.!