FAQ

Welcome to Kaori & Co.! Below, you'll find answers to some frequently asked questions about our store, products, and services.

What is Kaori & Co.?

Kaori & Co. is an online store dedicated to curating and offering a selection of beautiful, handcrafted items from Japan. Our collection reflects the timeless artistry and craftsmanship of Japan, blending traditional elegance with modern design.

 Where are your products sourced?

Our products are sourced directly from Japan, where we carefully choose each item for its beauty and quality. Our mission is to share these incredible pieces with the world, connecting you to Japan’s rich cultural heritage.

Do you offer international shipping?

Unfortunately, we currently offer shipping only within the United States. However, we are planning to expand to international shipping soon.

How long will the shipping take?

We have a handling time of 3 business days to carefully prepare your order for shipment. After processing, shipping times within the United States typically range from 5 to 10 business days, depending on your location. 

What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we accept returns within 30 days of purchase. Please ensure that items are returned in their original condition and packaging. Visit our Return Policy page for more details on how to initiate a return.

How can I track my order?

Once your order has been processed and shipped, you will receive a confirmation email with tracking information. You can use this information to follow your package’s journey to your doorstep.

How can I contact customer service?

For any questions or concerns, you can reach our customer service team via email at kaoriandco@outlook.com. We are happy to assist with inquiries about your order, product details, or anything else you may need.

What payment methods do you accept?

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, Amazon Pay, Shop Pay, Google Pay, and other secure payment options available at checkout.

If you have any other questions, please don't hesitate to contact us. Thank you for choosing Kaori & Co. to bring the beauty and craftsmanship of Japan into your home!